Health Guarantee

Our Health Commitment

At Pure Royal Kennels, we believe that bringing a puppy into your home is a lifelong commitment, and we’re committed to supporting you every step of the way. Our priority has always been to provide healthy, happy, and well-socialized puppies that become cherished members of your family.

Rather than relying solely on a written guarantee, we focus on what truly matters—raising puppies with the highest standards of care. Every puppy is carefully selected from responsible, ethical breeders who are dedicated to excellent health, sound genetics, proper nutrition, and early socialization. Before joining their new family, each puppy undergoes a thorough health examination, receives age-appropriate vaccinations and deworming, and is checked by a qualified veterinarian.

While no one can promise that a dog will never experience health issues throughout its life, we can promise that we do everything possible to give every puppy the healthiest start. We take great pride in working only with breeders who share our commitment to responsible breeding and the long-term well-being of every puppy.

Our relationship with our customers doesn’t end when a puppy leaves our care. We’re always available to provide guidance, answer questions, and support you as your new companion grows. Your puppy’s happiness, health, and successful transition into your home are just as important to us as they are to you.

For your peace of mind, every puppy from Pure Royal Kennels comes with:

  • A comprehensive veterinary health check
  • Up-to-date vaccinations and deworming
  • A health record booklet
  • Health guarantee
  • Ongoing customer support before and after adoption
  • Safe nationwide delivery options across South Africa

At Pure Royal Kennels, we’re not just helping you find a puppy—we’re helping you welcome a healthy, loving companion that will bring joy to your family for years to come. Your trust means everything to us, and we are committed to making your experience as smooth, transparent, and rewarding as possible.

What We Guarantee You

Every Pure Royal Kennels is required to sign and deliver on the following breeder health guarantee:

  • The breeder shall provide you with a puppy health record explaining what shots the puppy has had at the time of sale.
  • To preserve your rights of the dog health guarantee, you must take your newly purchased dog to a licensed veterinarian for examination within 10 days of purchase. If a veterinarian determines, within 10 days of purchase, that your dog is clinically ill or has died from an injury sustained or illness likely to have been contracted on or before the date of sale and delivery, you have the following options:
    1. Return the dog for a complete refund.*
    2. Return the dog for a replacement dog of equal value.*
    3. Retain the dog and receive reimbursement for the veterinarian fees to make the puppy healthy, not exceeding the purchase price.*

What To Do If You Notice Something

These are the steps to take if your new puppy is experiencing health problems:

  • If, within 30 days of purchase, a licensed veterinarian determines that your dog has a congenital or hereditary defect which adversely affects the animal’s health or that your dog died from a congenital or hereditary defect, you have the same options as outlined in the above section.
  • Within two business days of a veterinarian’s certification of your dog’s illness, defect, or death, you must notify the seller of the name, address, and telephone number of the examining veterinarian. Failure to notify the seller within two business days will result in forfeiture of rights of the puppy health guarantee.
  • Refunds or reimbursements shall be made no later than 14 days after the seller receives the veterinarian certification. Veterinarian certification shall be presented to the seller no later than five days after you receive it.

What We Guarantee You

If a breeder offers a 1-year genetic health guarantee, it includes coverage of all genetic defects that may have been handed down from their lineage of the puppies specific breed. The genetic health guarantee does not cover any communicable diseases, internal and/or external parasites, or injuries.
Buyer assumes all responsibility for all vet bills. If a genetic disease is discovered in the puppy, a letter from your vet (on business letterhead), stating the nature of the disease and/or disorder will need to be provided to enact the breeder health guarantee. The letter will have to state that this is a genetic disorder.

The veterinarian phone number must be included on the letter as the Breeder reserves the right to discuss the health condition with the veterinarian. If your puppy’s health is determined to have a genetic disorder, Breeder will reimburse the cost for treatment (up to the price of the puppy). Breeder assumes NO direct responsibility for any medical bills for the puppy.
This guarantee is for Genetic Diseases and Disorders only. The puppy health guarantee extends from the date of birth of this puppy and is valid until its first birthday.

If the seller tells you that the puppy is registered and does not provide all registration documentation within 120 days of receiving your puppy, you may exercise one of the following options of the puppy health guarantee:

Return the dog and receive a full refund of the purchase price.
Retain the dog and receive a 50% refund of the purchase price.
*These options do not apply where a seller, who has provided a health certificate issued by a veterinarian, discloses in writing at the time of sale the health problem for which the buyer later seeks reimbursement or to return the dog.

Scroll to Top